Management likes to come off as if they care about helping the customer, but really their is a primary focus on exceeding the metrics to impress the client. Severe micromanagement - Pointless team meetings, no changes would ever take effect, despite being asked what could be differentĪlways felt SO tired every day at the end of the shifts. You are often told to handle the call yourself and recite updates for their order/situation based on what you were told when you reached out. There is a determination for them even to receive this callback, as you have to reach out about the issue they have in the first place. Severely undertrained - Expected to use several antiqued systems that haven't been updated since George Washington was alive - Unfriendly system for customers seeking to speak to a manager - they are put on a waitlist for a callback. It's a small company, so they are likely hand-to-hand with the managers. Lack of involvement from the client - Q.A would be selective on which calls they would listen to. Working for this client in particular leaves a bad feeling in your stomach, knowing what the product is worth, compared to the 200% upcharge they are offering it for too often elderly and unknowing customers. ![]() We were expected to lie and misplace blame daily for the company and assist callers who were, on average, extremely upset over delayed shipping times, over-promised shipping times, consistent price changes, and the quality of the products they would receive - Consistently angry customers, rightfully so, though. The client I was assigned to, one of their only U.S Clients was effectively a very shady survival food company. Don’t hesitate to reach out with further suggestions, so we can make the working experience for you and your teammates an even better one. Please do let us know what support we can offer for you in your current role. Our leaders will continue to be highly involved throughout the organization, especially in improving the overall employee experience. We take feedback very seriously as we strive to always do more and what is best for our employees. Rest assured we will be applying this as we review your case so we may improve the overall employee experience. We also take Compassionate Candor to heart. We take our promise of A Wider World of Possibilities very seriously. It's a key part of our identity as a company, as we employ thousands of employees across the globe with different backgrounds and stories. SupportNinja is proud of the diversity and the dynamic it brings to our workspace. It pains us to hear about the negative experience you had. ![]() Your inputs are extremely valuable as we move forward in this journey of A Better Way to Grow. Thank you so much for taking the time to share your feedback. The company treats its employees like garbage, lies about everything, uses them until they're no longer needed, then blames them for their own misfortune. The board has no idea what's going on because the company is so secretive. They have no qualms about throwing employees under the bus, and they deceive the board frequently. They expect their employees to achieve impossible goals, and the company attracts the most hateful, bigoted clients. ![]() The company recklessly spends money, then fires employees when funds are low. The CEO is absent, yet quick to point fingers when things go wrong. Employees are given vague instructions and then blamed for the failure of the task. The company is notorious for gaslighting. This company is a boys club, and anyone who identifies as LGBTQ, a person of color, or a woman is treated as second-class unless they can be exploited. The CEO hires only his friends, and the CTO is a blatant racist, yet nothing is done about it. There is a speakeasy on the premises, and it's unacceptable for employees to drink on the job. I strongly advise you to avoid working at that company.
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